FAQ

Frequently asked questions

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Getting started

Most businesses are live in under 10 minutes: register, add your menu (manually or by photographing your printed menu with OCR), and your permanent QR code is ready to print.

No. Customers scan with their own phone camera — no app, no dedicated scanner, no tablet required. You only need a device to view your own dashboard, which works on any phone, tablet or computer.

Yes — the OCR menu upload reads a photograph of your printed menu and builds a structured digital menu (items, prices, categories) automatically in under 5 minutes, which you can then edit.

The QR code itself never changes — it's permanent per venue/table. Reprint it any time from QR Codes → Print Designer; scanning it will always open your current live menu.

Pricing & billing

Yes — no credit card required, no trial expiry. It supports up to 20 menu items, 50 orders/day and 1 QR code, which covers most small stalls and single-counter shops indefinitely.

Growth and Business plans are billed monthly in advance in INR through Razorpay, with GST-compliant invoices. You can cancel any time from Settings → Subscription with no cancellation fee.

No. Pricing is a flat monthly subscription — there is no per-order commission on top, unlike marketplace aggregators.

Paid subscription fees are non-refundable for the current billing cycle once charged, but you keep access until the cycle ends. Full details are in our Refund & Cancellation Policy.

Features

9 Indian languages, selectable by the customer from the menu itself — no separate setup needed per language.

Rules that automatically change prices by time and date — weekend surcharges, festival pricing, happy-hour discounts — without you manually editing prices each time.

Yes, if you've added one — any menu item can carry a short video or a rotatable 3D model that customers can view before ordering.

Yes — Kitchen Display (KOT) pushes orders to the kitchen screen instantly, and Inventory & Recipes tracks raw material stock and real ingredient cost per dish.

Yes — hotels get room service, housekeeping, laundry and spa requests off one in-room QR; malls and food courts get vendor onboarding and revenue-share tracking under one QR for the whole court.

Payments & security

Razorpay — the same gateway used by thousands of Indian businesses. Card details are never stored on AviQR's own servers.

Yes — all data in transit uses TLS 1.2/1.3, passwords are hashed with bcrypt, databases are never publicly reachable, and login sessions use short-lived, rotating JWT tokens.

No. We don't sell data, and we don't share it with advertising or marketing platforms. Full detail is in our Privacy Policy.